Wednesday | February 5, 2025
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At 4 Rivers Electric Cooperative, safeguarding your personal information is a top priority. As cyber threats continue to evolve, we will do our utmost to stay ahead of bad actors and ensure the safety of your account. We have implemented a few added measures to enhance cybersecurity while using our SmartHub payment tools and our IVR phone system.

Added security features to protect your online access:

  • Enhanced Password Requirements: Passwords for online accounts will need to contain at least 16 characters for added security.
  • Multi-Factor Authentication (MFA): MFA will now be required for all online account logins, providing an extra layer of protection.
  • Credit/Debit Card Verification Value (CVV): All credit and debit card payments will require the entry of the card’s CVV. For Visa, Mastercard, and Discover, this is a 3-digit code on the back of the card. For American Express, it is a 4-digit code on the front of the card.
  • PIN for Transactions: A personal identification number (PIN) will be required for all online payment transactions, whether checking/savings account or debit/credit card to prevent unauthorized activity.

The Role You Play in Your Account Security

Your vigilance is crucial in maintaining account security. One of the simplest but most effective measures you can take is keeping your mobile devices updated to their latest software versions. Software updates often include critical security patches that help protect your information from evolving threats.

Why These Updates Matter

Cybercriminals are constantly developing more sophisticated tactics, and proactive measures are essential to staying one step ahead. These enhancements, combined with your efforts to keep your devices and personal information secure, will help ensure your account remains protected.

If you have any questions or need assistance updating your account information to meet these new requirements, please contact us at 620-364-2116. Together, we can work to maintain a secure environment for all members.

Adapted from original article published in our member newsletter Currents in the January 2025 Kansas Country Living