Pay by Phone
With the Interactive Voice Response (IVR) system, you can access your account at any time by calling 620-364-2116 or 800-748-7395.
SmartHub – Online or Mobile App
Download the SmartHub app for Apple devices here or Android devices here and manage your account, make payments, monitor usage, check balances, or update your information. The app is free and easy to use. If you have trouble logging in, please call our office Monday-Friday 8am-4:30pm. One of our representatives will be happy to walk you through the setup.
You can also access SmartHub online. Under My Account, click “Pay My Bill with SmartHub” to login to your account. You can also select “Pay As A Guest” to pay your account without logging in, using only your account number.
Using SmartHub, you can set up your account to automatically draft your bank account or debit/credit card on the 15th of every month. Another date option for recurring payments is the 25th of the month, but you must call our office to change the payment to that date. You can start or stop auto payment on an account at any time.
Payments can be mailed to 2731 Milo Terrace, Lebo, KS 66856.
Payments can be left in the secure drop boxes at any of the 4 Rivers locations: Emporia, Fredonia, or Lebo (BETO junction).
Most banks have a bill-pay service for their customers where you can schedule them to pay your electric bill each month. If you set this up with your bank, they will debit your bank account and mail a check directly to 4 Rivers for you. These payments are still subject to late fees if not received by the due date each month.
One option to traditional billing is budget billing. You may have heard this type of billing called “even payment plan” or “level billing”. This option gives members a more consistent payment each month by considering an account’s usage history and fees. The accounts are reassessed twice per year, and the payment amount is updated to reflect any changes to the usage/fees and avoid a large credit or balance on any accounts.
Another option for members is prepaid billing, meaning that you can prepay for usage on your account at your convenience throughout the month. One feature of prepaid billing is that no deposit is required. Each day, the cost of the power you used the previous day is assessed towards your prepaid balance. Account balances can be checked daily via SmartHub or by calling the IVR system. When the traditional monthly bills are assessed around the 10th of the month, prepaid accounts are adjusted with the current power cost factor, whether that is a positive or negative amount.
Members with multiple accounts can consolidate their accounts onto a single invoice. Call one of our representatives to set this up.
Go green! Sign up for paperless billing on SmartHub or give us a call to enroll.