Beware of Scams
Scammers may pose as 4 Rivers Electric Cooperative employees.
These criminals often contact members by phone, email or in person, claiming your power will be disconnected unless you pay immediately. They may also offer fake products or services to lower your electric bill.
4 Rivers Electric Cooperative will never call, email or visit your home demanding credit card information or the purchase of prepaid cards to avoid power disconnection. If you receive a suspicious or unexpected call or visit, hang up or politely decline and contact 4 Rivers directly at 620-364-2116 to verify. You can also report suspicious activity to your local law enforcement agency.
Protect yourself by being cautious and verifying any unexpected or suspicious contact.
Tips to Avoid Scams
Protect personal information: Never provide or confirm personal information (social security number, date of birth) or financial information (banking account information, debit or credit card information) to anyone initiating contact with you and claiming to be from 4 Rivers. Never give payment information or any payment type to callers or unexpected individual(s) appearing at your door claiming to represent your co-op.
Take your time: Do not be rushed. If you receive a call, text, email or visitor claiming you must pay your bill immediately to avoid disconnection, tell them you would like to verify that they are a legitimate co-op representative by calling a verified number for the local co-op office. If a representative exhibits impatience, annoyance or anger when you question their authority, beware. A scammer will discourage you from hanging up and calling the number on your utility bill, but a real co-op representative will encourage you to check for your peace of mind.
Always ask questions: Ask the person contacting you to provide you with your account number, your last payment amount, date of payment and their employee identification information. If he/she is a legitimate utility representative, this information will be readily accessible. If not, hang up or shut the door, and call your utility directly to report the suspicious activity.
Contact 4 Rivers directly: If you receive a suspicious call or visit, please contact the local police and 4 Rivers immediately. Share details that the scammer told you which might aid in a possible criminal investigation.