We realize during this unprecedented time members are facing financial hardships due to COVID-19-related issues like loss of income, illness, as well as state and county orders for citizens to stay home for extended periods of time.
We are here for our members at this time. If you cannot pay your bill on time, please call our office at 620-364-2116 or 800-748-7395 to discuss utility payment options. Every little bit helps during this time, including partial payments made using one of many available payment methods.
With the extra time spent at home due to the close of schools and businesses, members can keep an eye on their daily usage with the free SmartHub app available for Apple and Android devices or by signing in to SmartHub via our website 4riverselectric.com.
Payment/Billing Options
Pay by Phone
With the recent implementation of our Interactive Voice Response (IVR) system, you can access your account at any time by calling 620-364-2116 or 800-748-7395.
When you call, you have the option to access your account (press 1), speak to a representative (press 2 or just stay on the line) or dial by extension (press 9 + ext #). By pressing 1 to access your account, you have further options to inquire about your account, make a payment or update your phone numbers and payment methods.
SmartHub – Online or Mobile App
Download the SmartHub app for Apple or Android devices and manage your account, make payments, monitor usage, check balances or update your information. The app is free and easy to use. If you have trouble logging in, please call our office Monday-Friday 8am-4:30pm. One of our representatives will be happy to walk you through the setup.
You can also access SmartHub online through our website 4riverselectric.com. Under “My Account”, click “Pay My Bill with SmartHub” to login to your account. You can also select “Pay As A Guest” to pay your account without logging in, using only your account number.
Automatic Payment
Using SmartHub, you can set up your account to automatically draft your bank account or debit/credit card on the 15th of every month. The other date option for recurring payments is the 25th of the month, but a member must call our office to change their payment to that date. You can start or stop autopayment on an account at any time.
Payments can be mailed to 2731 Milo Terrace, Lebo, KS 66856.
Drop Box
Payments can be left in the secure drop boxes at any of the 4 Rivers locations: Emporia, Fredonia, or Lebo (BETO junction).
Bank Payment
Most banks have a bill-pay service where you can schedule them to pay your electric bill each month. If you set this up with your bank, they will debit your bank account and mail a check directly to 4 Rivers for you. These payments are still subject to late fees if not received by the due date each month.
Budget Billing
One option to traditional billing is budget billing. You may have heard this type of billing called something like “even payment plan” or “level billing”. This option gives members a more consistent payment each month by considering an account’s usage history and fees. The accounts are reassessed twice per year, and the payment amount is updated to reflect any changes to the usage/fees and avoid a large credit or balance on any accounts.
Prepaid Billing
Another option for members is prepaid billing, meaning that you can pay on your account at your convenience throughout the month towards your usage. A nice feature of prepaid billing is that no deposits are required, and you have an up-to-date total on how much power you’ve purchased each day. When the traditional monthly bill are assessed around the 10th of the month, prepaid accounts are “trued up” with the current power cost adjustment. Account balances can be checked daily via SmartHub or by calling our IVR.
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4 Rivers Electric will continue to support our members through the pandemic and want to make the process as easy as possible. Please reach out to our representatives if you are having trouble paying your bill as a result of pandemic issues. We can make payment arrangements and can review the payment and billing options that may benefit you. We’re in this together—even at a distance.